Delivery and returns
General Delivery info
Same day delivery for orders placed before 5 pm.
Complete shipping information including accurate delivery address and contact details must be provided.
Next day delivery for orders placed after 5 pm, Sundays and public holidays.
We will do our best to ensure your order is dispatched on time.
For any urgent delivery inquiries or special delivery arrangements, please contact our customer service team directly.
INTERNATIONAL ORDERS
International orders are shipped within 3 days. We will notify you before dispatch.
REFUND POLICY
Returns & Exchange only on damaged/broken items on delivery within 24 hrs
We accept returns exclusively for items that arrive damaged or broken during the delivery process. To qualify for a return:
- The damage must be evident upon delivery and inspection
- Photographic evidence of the damage must be provided
- The item must be in its original packaging with all included accessories
- Normal wear and tear or customer-caused damage is not eligible for return
Return Timeline Requirements
- A strict 24-hour window applies to all return requests:
- The 24-hour period begins at the time of confirmed delivery
- All return requests must be submitted with complete documentation within this timeframe
- Requests received after the 24-hour window will not be considered
- No exceptions will be made for late return requests
Return Process
- To initiate a return for damaged/broken items:
- Contact our customer service team immediately via phone or email
- Provide your order number and delivery details
- Send clear photos showing the damage
- Await confirmation of return authorization
- Our representative will arrange collection of the damaged item
Refund or Replacement Options
After successful return verification:
A replacement of the same item will be dispatched when available
